After we have received a return, we will process it in 48 hours, refunding the money to you, if all the terms are intact.

• The products returned have to be unused with all the tags attached and in the original packaging. 
• Refunds will be charged back to the original form of payment used for purchase. 
• We are not responsible for the shipping costs of returns. 
• Shipping/handling fees of original purchase are non-refundable. 
• We may not refund or replace any products that you have possibly sent back to us without first announcing us or if the tracking was not provided.
• No returns / refunds on swimwear & bodysuits if the hygiene seal is removed.

EXCHANGES

If you have received a faulty or damaged product, the exchange is free. When contacting us, please, also attach a photo of the defect.

In order to start the procedure, firstly, send us an email to info@jbentocouture.com or using this link, stating your order number and the issue - we will be happy to serve you.

Your email will be answered as soon as possible, normally within 48 hours, and provide you further information regarding your return.